SERVING FOR CUSTOMERS SATISFACTION

Our focus is to be the industry leader for Service & Supply spare parts through our commitment and result-oriented towards customer’s satisfaction and continual improvement.

We are committed to achieve this by:

Providing high quality product and services according to our customer requirement.

Delivering products and services on stipulated agreed time

Improving level of customer satisfaction and continually improve the effectiveness of Quality Management System.

PURNAMA TEKNIK SDN BHD (PTSB) defines and documents its Quality Objectives at relevant function within the organization. The Quality Objectives are measurable and consistent with PTSB Quality Policy.

The measurable Quality Objectives at relevant function and levels within the organization are consistent with the company Quality Policy as follows:

We are committed in providing high quality products and services according to our customer requirements by annually survey report of grading not less than three (3) points above average for the project.

We are committed in delivering services and supply products on stipulated agreed time by referring to warranty letter and non-conformances of not more than three (3) major per project

We are dedicated in improving level of customer satisfaction and continually improving by limiting to three (3) customer complaints per project.

TO OUR VALUED CUSTOMERS

PURNAMA TEKNIK SDN BHD (PTSB) is committed to provide professional, timely service and sales with quality and value.

TO OUR EMPLOYEES

PURNAMA TEKNIK SDN BHD (PTSB) is committed to provide a secure and rewarding atmosphere that instills pride and maximizes potential.

PURNAMA TEKNIK SDN BHD (PTSB) is committed to sensible growth and strong stability by maintaining profitability, recognizing opportunity, and operating at the highest levels of personal integrity and business ethics.